Spreading Holiday Cheer, One Happy Customer at a Time!

Hello and welcome to the Xmas Clothing Store family! We’re so thrilled you’ve chosen us for your festive fashion needs. We pour a lot of love and elf magic into every Christmas sweater, Sherpa jacket, and piece of jewelry we create, and we want you to be absolutely delighted with your purchase.

If your holiday gear isn’t quite the right fit or doesn’t spark the joy you expected, we’re here to help make it right. Our returns process is designed to be as cheerful and stress-free as the season itself!

Our Policy At A Glance

  • Return Window: 15 days from the date you receive your order.
  • Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
  • How to Start: Fill out the form below and email it to us to get an RMA number.
  • Refund Method: Refunds are issued to your original payment method.

Please Note: To ensure the health and safety of all our customers, we cannot accept returns on earrings and socks for hygiene reasons. These items are final sale. Thank you for your understanding!

The Step-by-Step Return & Exchange Process

Step 1: Contact Us (Within 15 Days of Delivery)

Please don’t just send a package back to Santa’s workshop (our warehouse)! To ensure we can track your return and process it quickly, you must first contact our customer service elves.

Send an email to [email protected] with the subject line “Return Request: [Your Order Number]”.

Use the handy template below to make sure you give us all the information we need.

Return/Exchange Request Template

Subject: Return Request: [Your Order Number]

Email Body:

Hello Jolly Elves at Xmas Clothing Store,

I would like to request a return/exchange for my recent order.

  • Order Number: [Please insert your order number]
  • Full Name: [Your Name]
  • Product Name(s): [e.g., Cozy Reindeer Christmas Sweater, Size M]
  • Reason for Return/Exchange: [e.g., Size too large, wrong color, etc.]
  • Request: [Refund / Exchange for (specific item and size/color)]

Thank you! I look forward to hearing from you soon.

Best,
[Your Name]

Step 2: Wait for Instructions & RMA Number

Within 1-2 business days, one of our friendly elves will reply to your email with instructions on where to send your return and will provide you with a Return Merchandise Authorization (RMA) number. Please write this number on the outside of your return package. Returns received without an RMA number may be delayed.

Step 3: Pack and Ship Your Return

Please securely pack the unused item(s) in their original packaging, include any tags, and mail them to the address provided by our customer service team. We recommend using a tracked shipping service for your peace of mind.

Please note: Original shipping costs are non-refundable. You are responsible for the cost of return shipping unless the item arrived damaged or defective.

Step 4: We Process Your Request

Once we receive and inspect your returned item(s) at our workshop (usually within 5-7 business days of arrival), we will process your request.

  • For Refunds: We will initiate the refund to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • For Exchanges: We will ship out your new item as soon as possible, subject to availability.

Refund Timelines & Methods

Your refund will be processed immediately upon approval of your return. However, please allow time for the financial institutions to complete the process:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days for the refund to appear on your statement.
  • PayPal: 3-5 business days for the refund to appear in your PayPal account.

You will receive an email confirmation from us once the refund has been issued.

Exchanges

Need a different size or color? We happily offer exchanges! The process is the same as a return. Just indicate in your initial email that you would like an exchange and specify the new item you desire. We will ship the new item to you as soon as we process your return.

Questions? We’re All Ears! 🎅

If you have any questions about returning your festive finds, our merry customer service team is always happy to help.

Email: [email protected]

Thank you for shopping with Xmas Clothing Store!
Wishing you a cozy and stylish holiday season! 🎁